The Hazards Of Restoration On A Hoarder Job

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When it comes to dealing with a fire there are many challenges. And if you find yourself in a situation where you are dealing with a homeowner who has been hoarding, there will be unique challenges that you will need to navigate.

There are lots of articles that have been written going in-depth on the psychological side of hoarding and its impact. It would serve you well to read some of them if you are going to tackle contents cleaning jobs that involve a hoarder so you are better equipped to help your client on a psychological level in these types of scenarios.

People become hoarders for many reasons:

  • Depression (by far the most common)
  • Trauma (death, divorce, abuse, loss of some kind)
  • OCD/ADD/ADHD
  • Heredity (grew up in a hoarding home) and Genetics
  • Fear of becoming poor
  • Fear of forgetting (items hold memories)
  • Perfectionists (until they find the perfect spot for something….)
  • Don’t want to be wasteful
  • Brain Injuries/Stroke/Anneurysm
  • Dimentia
  • To Push Others Away/Safety
  • Kleptomania/Impulse Control
  • And literally hundreds of other reasons

Understanding these reasons will go a long way in helping you understand your client and how best to handle the cleanup with them.

Here is a recent article that I wrote for Restoration and Remediation Magazine where I go into the steps that are necessary to be able to handle a job like this.

Check it out and let me know what experience you have had working in a home where someone has been hoarding.

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Two August Classes Coming Up

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We have two Advanced Firehouse Education Contents and Structure Cleaning classes on deck for this month.

And the cool part is you don’t have to get on an airplane to get certified.

Check out the details here.

Have an AWESOME day!

Talk soon,
Annissa



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One Of The Most Important Skills You Need To Learn To Be Successful In Restoration




Having the expertise and skill set that will allow you to write a scope of repairs correctly is critical to any restoration business.

There are 5 key components that are part of a good scope.

Do you know what they are?

Here is a 5 part series that I put together breaking own each one of them down for you…

VIDEO #1

VIDEO #2

VIDEO #3

VIDEO #4

VIDEO #5




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How Do You Write A Scope?




One of the most important pieces to any restoration job is knowing how to correctly write a scope of repairs so that you can get paid for all of your hard work.

And sadly this is an area that a lot of restoration companies lack expertise in.

I just started a new video series breaking down the 5 key components you need in a good scope.

Check it out and let me know your thoughts…




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When Disaster Strikes Are You Really Ready?

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A lot of restoration companies see big dollar signs when they hear on the news that there is a big hurricane or storm about to hit land.

But what they don’t see is all the work that needs to be done before you even consider taking something like a CAT loss on.

Here is my latest article in Restoration and Remediation Magazine Contents Restoration In Extreme Conditions where I go into detail about what resources you will need to have in place to be successful before running out to a Catastrophe (CAT) Loss situation.




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The Two Things I have To Have On Every Initial Call Out

When I go into a home there are two things I would never leave behind.

My booties and a chemical/dry sponge.

The following links I do receive compensation for.

I wouldn’t want to be caught at a job site without either of them.

Putting booties (shoe covers) on before walking into someone’s home after
a fire seems kinda strange until you think about exactly what that says
about your level of respect for that home and its owner.

I have had so many homeowners touched by this simple gesture.

They usually say “oh don’t worry about whats on your shoes everything
is covered in soot anyway.”

But when I insist saying “this is still your home” they immediately feel
that I care about what is important to them and this puts them at ease
with me.

There are many different ones to choose from but I have found that I like
the blue non skid covers like these:

As for Chem Sponges also known as dry sponges, I prefer the 6″ long as I find
that the 8″ ones are clumsy if you aren’t using them on a pole.

I use ones like this:

A Chem Sponge is invaluable as a marketing and diagnostic tool.

With a swipe across any surface you can detect contaminates that may not be seen
by the naked eye.

This will also help you determine which areas are affected and will need to be remediated.

As a marketing tool it is truly priceless. I can’t tell you how many times I have been doing a
walk thru with a waffling home owner as to how “bad” the contamination really is and with
one swipe across their bedroom wall they can see just how bad the contamination truly is
and want to know how quickly can the cleaning process begin!!

Keeping these two tools in your tool box will help set you up for success for sure.

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Show Me The Money – Cash Flow Is Vital For Your Business

I recently received an email from a contractor asking me how to go about getting draws on a large restoration job.

I did a video for my column in answer to his questions and I thought you might find it valuable.

Let me know what you think…

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Is Your Marketing Working For You??

If your marketing is working it will arrive on the job before you do.

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Understanding The Role Of A Public Adjuster

For some working with a Public Adjuster on a job is pretty common.

But for most of us it is a rare occurrence.

 

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Getting The Job Is Easier Then You Think

Too many times in our restoration businesses we get so focused on the “marketing” and signing the job that we miss the much bigger picture.

When someone has just been thru a loss of some kind the last thing they care about is the wrap on your work van or the catchy slogan on your business card.

What they really want and need is to be heard and to feel that you are there to take care of them.

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