Problem employees or problems with employees is one of the biggest complaints that I here from business owners.
And I am not going to lie, employees can be one of bigger challenges of being in business.
How do you hire good trustworthy employees?
Once you have hired them, how do you keep your employees motivated?
I would ask you to consider that maybe the “problem” isn’t the employee.
I’ve been hired by companies to help in this department and a lot of the time what I find is not that they staff or employees are the problem but the lack of systems, training and accountability are what has the owner or boss wanting to pull their hair out.
You can hire all “A” players to work in your company or on your crew but if you don’t give them the right tools, direction and support one of two things will happen. They will either leave you for greener pastures or they will turn into a bad apple in a hurry.
So the first thing you need to look at in your company is you as the owner and your management team and ask yourself these questions with brutal honesty.
Am a supportive to my team in both morale and training?
What is my attitude and that of my management toward the staff?
What areas can I improve in my company when it comes to communication and systems with my team?
If you are honest with yourself you will find that the root of any employee issues you may be having starts with you and your management.
Now don’t get me wrong I am not saying that your employees or team aren’t responsible for their actions and job performance at all.
But what I am saying is that you are the person of control of the situation and it all starts with you as the owner.
There are definitely some things you can put in place to minimize your employee headaches.
I want to share with you a few that I do in my own company:
- Background checks:All potential new hires are put through a full background check, including driving record. If you state in your application or hiring process that all applicants must be able to pass a back ground check, you can prequalify potential employees in advance.
- Employee Handbook: A detailed expectation and agreement of employment will help you make sure that your new employees are in agreement with the standards that you have put into place in your company. It will also establish expectations of your new hires.
- Company Culture: Creating an environment where others can excel and are rewarded for such goes a long way to set standards within your team. If you hire someone who doesn’t fit in with your team’s standards that they are all held to, they will likely weed themselves out.
- Let Them Plan The Fight… Then, they won’t fight the plan. Include and engage your employees in planning your company’s success. If the plan isn’t working then they know they are the ones with the power to change it. Including their goals will give them a collective target to shoot for. This alone can minimize bad attitudes, lack of follow through and create the desire to help you and your business grow.
I will tell you also that the more power and acknowledgement that you give to your employee the stronger and happier they will be as team members.
And when the people who are working in your business dealing with your clients everyday are happy and feel appreciated they will convey this to your client in their interactions with them.