Category Archives: Client Experience

Something Really Cool Happened!

Posted on January 14, 2012 by Annissa Coy

I had just got back from a job and it was late about 11 pm but I was so excited about what just happened on this jobsite I had to do this video and share it with you!

Posted in Client Experience, Marketing |

How To Build Relationships With Clients

Posted on December 18, 2011 by Annissa Coy

You would think that building a relationship with a client would be easy and come naturally to most businesses but it does not. In fact many businesses are terrible at building relationships. Why? Because they fail to do the one … Continue reading →

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The Difference Between The Client And The Customer

Posted on November 30, 2011 by Annissa Coy

Before we can talk about the difference between the client and the customer I thought we should look up the definition of each. And this is what I found: A Customer:A person or organization that buys goods or services from … Continue reading →

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How To Make Sure Your Client Is Happy

Posted on November 29, 2011 by Annissa Coy

The best way to make sure your client is happy is to ask them. Every business should be gathering feedback from their clients. A really good way to do this is to ask for a testimonial at the end of … Continue reading →

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It’s Whats On The Inside That Counts

Posted on August 1, 2011 by Annissa Coy

We go to great lengths in our business to make a good impression on our clients. We pay big bucks to put expensive graphics on our vehicles and put our team in nice professional looking uniforms. We spend thousands of … Continue reading →

Posted in Client Experience, Technical How To | Tagged

The Psychology Of A Fire

Posted on January 25, 2011 by Annissa Coy

This is probably the most important topic that I am going to talk about on this blog. It’s the one thing that you can’t be ok at or even pretty good at. You need to be the best at it. The range … Continue reading →

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I Love What We Do

Posted on January 24, 2011 by Annissa Coy

After cleaning for several days on the home in Idaho we were finally able to give the family back some of their keepsakes. How cool is it that we get paid for being the Hero!:) It was so awesome. See … Continue reading →

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Make A Connection

Posted on October 25, 2010 by Annissa Coy

The only thing you should be thinking about when you arrive on an Emergency Call Out is what can I do to connect? Now I know what some of you are thinking. You’re thinking no the first thing to think about is…Who … Continue reading →

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