Less Stress Less Headaches…Sound Pretty Good?

Hi Everyone,

I am really excited about this post. I know I have been a little lax with posting this past month so please forgive me:) I was traveling to visit my grandkids quite a bit and got pretty side tracked.

But watch out…I’m back and I’m excited!

So I can see by my husband’s Facebook that he has been teasing you all with a little project that we have are working on. Kevin has a reputation for having quite a sense of humor but let me reassure you this is no laughing matter and he’s are not playing around.

Early on in our business we knew that we needed to have good, reliable, easy to use systems in place. Otherwise we would create a great company with even greater headaches. We wanted to enjoy our business not be consumed by it.

Some would say that money is the biggest concern for businesses right now but I would disagree. I think it’s stress and not feeling like we have enough time to take care of everything.

Trust me we have had our share of pain in business. In fact on one extremely painful 12 hour day after being chewed up and spit out by a very ticked off client on the phone I decided enough was enough!

I was tired of not knowing whether or not our clients were all being cared for in the same WOW fashion no matter what technician was on the job? Or wondering if my referrals knew how happy our clients were? Tired of wondering if we had good and consistent communication with our clients on all contact levels? Were we following thru with before, during and after marketing and care of our clients? Wondering how I was going to have enough time in the day to check up on all of these critical touch points in our business!!!

How could we keep up with all of this when we couldn’t afford to hire more staff?

So…

We set out to create something that took only minutes of our time, was super easy to access and easy enough a child could do it.

After many many months of analyzing, tracking and dissecting every stage of our client touch points it became clear what was needed.

So we immediately created it and put it in place and in the first year it completely transformed how we do business. I really don’t know how we survived without it.

Seriously no hype here guys we want to give this to you.

We know that it can help a small business look like a rock star and keep a large company from going crazy:)

So stay tuned and we will post it for all of you real soon.

Till Then,
Annissa

Some Of The Items We Saved

This is why we do what we do. To be able to give back even just a little bit of what they had before the fire.

With the technology and specialty processes that we have in this industry we can save more and more items from being on the logged destroyed list.

Sometimes it even astounds us at how much you can do with the right knowledge and equipment.

Hazmat Situation

Another family needs our help.

This time the call came from Lewiston Idaho when a daybed caught fire and put a family in the Hospital. They are all ok after just one night but their ordeal is far from over.

I want to give you an inside tour of what it’s like to be on the scene in a hazmat severe fire damage situation. This is Day One.

We are in full PPE gear to protect ourselves. For the video we did not have our full respirators on but did put them on afterwards as we realized that the soot and debris was still heavy in the air.

Now it’s time to start the clean up and restoration process so this family can start healing.

Make A Connection

The only thing you should be thinking about when you arrive on an Emergency Call Out is what can I do to connect?

Now I know what some of you are thinking. You’re thinking no the first thing to think about is…Who is the insurance company? Is there going to be coverage? How long will this take to fix? How am I going to add this job to my already overloaded job board?  Am I right?:)

I get that these are all really good and important things to think about. I teach the “how to do these steps” in my classes. And there is a time to find out these things but its not in the initial moments of arriving on the scene. I mean if there is’nt coverage for this loss let’s say, that’s pretty darn important to know right up front. But you can find that out at the end of your first conversation with the homeowner not the beginning.

People need to know that you really care about what happens to them. Not their insurance policy.

Those first few minutes should be completely commited to making a connection with your potential new client. You won’t find a better time to seal that bond then right at the beginning of your hopefully mutually valuable relationship.

There are lots of ways to connect with someone. And it’s different with each person. The best way I’ve found is to listen. If you ask they will tell you.

People like to tell their story and someone who has just had a fire or a sewer backup has a BIG story to tell.

Ask them “what happened?”

Then listen…

Listen for them to tell you exactly what they need from you and then give it to them.

Instant connection. It’s really that simple.