Mental Capital Should Be The Biggest Number On Your Balance Sheet

If you have been reading my posts at all or have watched any of our videos you know how important we feel education and especially  hands on education is.

We like to call this mental capital.

It’s the one thing that noone can ever take from you. Once you obtain it it’s yours for keeps. And it’s an assett that doesn’t depreciate or drop in value when the stock market dips.

When talking about mental capital in relation to your business the more you have the better you serve your clients. You will become a better communicator, marketer, employer and value provider.

With this in mind there is an event that I want to make sure you have all heard about that is being sponsored by CCINW and CFI in Reno June 27-29.

It’s called the Cleaning College event and here is a link to find out the details and register:

http://cleaningcollege.org/about/

Kevin, Travis and I will be exhibiting with our Mobile Unit at the event.

As with all the other exhibitors we will be doing hands on demonstrations with deordorization, ultrasonic and more.

If you really want to find out the latest techniques and tricks of the trade as well as being able to do hands on stuff this event is something you won’t want to miss. Let me know if you have any questions.

We hope to see you in Reno!

Till then

~Annissa

 

 

Know What You Are Dealing With

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When cleaning someones home you will come across some pretty interesting stuff at times. On this particular job we came across this unique piece of history.

We had the fun of cleaning an antique slot machine that was handed down to our homeowner by her father when he passed away.

The very first nickel slot machine was created in 1893 by Gustav Schultze. This particular slot machine we cleaned is from the 1960’s and was one of the first of its kind to allow a player to play with 5 nickels at once. Now I have never put money into a slot machine so I don’t even understand the significance of this but it sure sounds pretty cool. 🙂

Now the home owner does have a rider on her insurance policy for this piece as it has an official appraisal and is worth $24000! So one of the first questions that we ask a home owner on the very first day of every job is “do you have any riders on your insurance policy?”

Not only is this important to know when cleaning something as you may decide not to use an aggressive cleaner on something that has antique value for fear of removing delicate finishes but you will want to charge more for handling the item. You have a lot more at risk when you are handling a single item that if damaged could cost you a ton of money.

On one job I was paid $1500 just to bubble wrap and transport a table valued at $18000+ to another speciality contractor to be refinished. I charged more than just Xactimate pricing when I clean a piece like this slot machine.

If you are a cleaner or restorer what is the mosty expensive or most unique item you have been asked to clean?




How To Build Relationships With Clients





You would think that building a relationship with a client would be easy and come naturally to most businesses but it does not. In fact many businesses are terrible at building relationships.

Why?

Because they fail to do the one thing that they have to do in order to develop a good, solid, long lasting relationship and that is to make a connection.

A client wants nothing more than to feel that their needs, wants and concerns are cared about and that they will be cared about in the process. A client isn’t stupid either. They will know if you are just going thru the motions or if you are genuine. They can tell if you really care about them or if you just want their check to clear. The motto “fake it till you make it” won’t work for you in this instance. Your client has a choice and you want to be their choice every time hands down.

Think about it. How many times have you walked into a business and felt like you mattered? An even scarier question, how many times have you walked into a business and knew immediately that you didn’t matter at all?

There are companies small and large that do this beautifully.

You know the ones.

There is the coffer shop that has your drink made before you even step thru the door. The car wash that remembers your favorite fresh car smell and makes sure that the driver’s seat is always put back in your favorite spot before you get in to drive away. And even the online store that ships your orders to you next day for free.

You go back to these places and would never consider going anywhere else because you have a connection with them and know that your needs, wants and ultimately your happiness matters to them. That you matter to them.

So how do you make a strong, solid, long lasting connection?

1. Create Outrageous Value~ Give your client over the top outrageous value. Deliver above and beyond their expectations and deliver more than you promise to the point that they think WOW every time they interact with you or your business.

2. Ask Them What They Want~ Don’t sit and wonder what your client wants or needs or worse yet think you already know. Check in them to make sure you are both on the same page. Ask them what they want from you and then give it to them.

3. Listen When They Talk~ You client knows better than anyone what you need to do to connect with them. So ask them constantly. Check in verbally often and then take action on what they tell you. If you don’t they will know you really do not care and they will feel you aren’t listening to them.

4. Atmosphere~ Make sure that the culture and atmosphere in your company makes your clients feel welcome and cared about. Even if your business doesn’t have a retail store front and you only talk to clients on the phone this is vital. Atmosphere is portrayed in your décor, cleanliness, tone of voice, words, smile, actions and location of a retail establishment. Be sure it says you matter.

5. Education Based Marketing~ Your client is not a mindless drone. They are a person who wants to be able to do the right thing and make an informed decision when it comes to spending their money. So it is your job to inform them why your business is the best place for them to spend their money and there is no better way to do that than to educate them about your product, service, etc. and what they need to be looking for from you. It’s a great way to ethically brag about yourself and your business while creating reciprocity with your clients.

6. Be Ethical~ Creating a strong company culture that always puts ethics first. If you want a relationship and connection with your clients then they have to know, like and trust you. Never waver on this. If a client feels treated badly and lets face it, this can happen in the best of businesses, fix it immediately. Once you have lost a clients trust it can be all but impossible to earn it back.

Gone are the days of transactions in business. Clients are way savvier than that and demand that you earn their respect and their money by being in a relationship with them. And the good news is that there are so many terrible businesses out there doing just the opposite that they actually make it quite easy for someone like you that cares and wants to connect to swoop in and be the hero.

If you nail this in your business you will be guaranteed success and never worry about competition again.



The Difference Between The Client And The Customer





Before we can talk about the difference between the client and the customer I thought we should look up the definition of each.

And this is what I found:

A Customer:A person or organization that buys goods or services from a store or business. A party that receives or consumes products

A Client: One that is under the protection of another :dependant on.

This really fits how I describe the difference between the two. You see a customer is a transaction and a client is a relationship.

Customers are what we get when we take a persons money and do nothing to create a connection with them and not worry about ever getting them to spend their money again with us sometime in the future.

A Client is what we create when we make a connection and build a relationship with a person or business that can benefit from using our products or services. It’s what we get when we get to know the person who may someday hand us over their hard earned money knowing that we will be there for them and take good care of them. A Client is what we create when we create an experience around the relationship we build with them.

So ask yourself…Do I have customers or clients in my business?

I hope you answered the latter. If not you need to go back to the drawing board and create a system that enables you to turn those customers into relationships.

To really get the magnitude of this topic you really need to think about the lifetime value of a client vs. just having a customer.

Let’s use a pest control business as an example. Say an average client will spend $150 a year on services keeping the bugs away. And let’s say your average client is with your for 10 years and refers another 5 clients to use your services. That is a lifetime value of $9000.

Now let’s consider that you treat this client like a customer instead and they only have a transaction with you not a relationship and that one transaction goes badly. It is estimated that customers will tell twice as many people about a bad experience than a good one. So that means that by having this person or business as a customer not a client you just lost $16,500! As you can see having customers not clients has an exponential effect on your bottom line. Now if you are a Restoration contractor you can add another zero or two to this equation.

Not to mention is costs a lot more money to get a client than to keep one. Let’s talk about keeping a client.

In order to get a client you need to build a relationship in the first place. To be able to keep a client and have them referring their family and friends you need nurture and care for that relationship on a regular basis. The way we build relationships are thru experiences.

“People may not remember exactly what you said or did but they will always remember how you made them feel” Tony Hsieh

The question then to ask yourself is how are you making your clients feel before, during and after doing business with you?

Do they feel important?

Do they feel that you care about them?

Do they feel like they can trust you?

These are such critical questions that we all as business owners need to explore. Do we have the customer or the client?

A book that I would highly recommend you put on your must read book list is The Starbucks Experience by Joseph A. Michelli. This book has the principles to help you turn the ordinary into the extraordinary for your clients who will love you for years and years to come.

How To Make Sure Your Client Is Happy

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The best way to make sure your client is happy is to ask them. Every business should be gathering feedback from their clients. A really good way to do this is to ask for a testimonial at the end of every experience with your company.

You can do this in a variety of ways. It can be gotten in writing or maybe even in video format. Video is my favorite because it is so powerful to see and hear people talking about how fantastic your company is rather than reading words. This can be difficult to get as some people are just too shy and don’t want to be on camera in which case a written testimonial will suffice.

There are two reasons why getting a testimonial are so important. One is you will have social proof that your company is a rock star and that your clients are happy with your products or services. The other is you will definitely know if you are doing everything right for your clients and more importantly what you are doing wrong.

Why is knowing the wrong more important?

Because then you can fix it. You can’t fix what you don’t know is broken right?

Too many businesses just assume that they are delivery what their clients want and don’t ask them. Getting a testimonial is also very powerful for your Team or Staff as well. If your Team members know that they are expected to gather a testimonial from each and every client asking how their experience was don’t you think they are going to be very focused on taking extraordinary care of their clients so they gat a raving review?

This is also very powerful for your clients especially if you and your Team let them know at the beginning of your relationship with them that you will wow them with an exceptional experience as you plan on getting an outstanding testimonial from them at the end. This is a great way to set the tone for the client right in the beginning letting them know that you plan to wow them. It also let’s them know that you care and that they are not just money going into your bank account. Their feelings matter to you as the owner and that is how you make a connection.

Once you gather these testimonials you need to read each and every one of them. If there are improvements to be made do them immediately. If you and your Team are doing certain things that your clients love then do more of them.

Trust me this will set you apart from the majority of businesses today. Think about it. How many times have you been asked by a business that you just gave your money to if you had an extraordinary experience with them? I’ll bet not too many. Most businesses are afraid to ask because the answer might me I’m not happy. How powerful is that to know? It may be more important than knowing what you are doing right. Because you can be doing 5 things right and doing just 1 wrong thing may be what’s turning your clients away.

I would be willing to bet that some of the answers that you get will shock you. You have to remember that you are not your client and what may be important to you they may not really care about. But what you will also find out is the little details that really do matter to them.

It’s important to not create work for your clients in this process. Make this an easy thing for them to do. Have a written set of questions for them to answer with an area at the bottom of your form for them to just share any thoughts with you that they would like to.

Here are a few examples of some questions to ask when gathering testimonials:

  1. What product or service did you buy from Xyz Company?
  2. Would you do business with Xyz Company again?
  3. How did you hear about us?
  4. What were one or two important benefits that you got from Xyz Company?
  5. How could we have made your experience with our company any better?
  6. Will you recommend our product or services to others?
  7. Anything else you would like to share about your experience with Xyz Company?

These are just few examples but I think you get the idea. You want to also have an opening sentence or two explaining why their feedback is important as well as a thank you statement at the end.

The little details that you will derive from these testimonials will help you create the most amazing experience yet for your clients.

This is so important for us to be able to make a real connection with our clients especially in restoration work. We deal with our clients at a very emotional and difficult time in thier lives. They have never needed our understanding, compassion and to know that we care about them then right now.

And that is where the magic happens.

In the little details that make your client feel special, taken care of and like they matter to you. You can give them hope that things will be normal again soon. These details may be something that you would never think of on your own and you wouldn’t know if you didn’t ask.

And the not knowing could be the difference between your success and your failure to give your clients a WOW! experience.

5 Books That Will Help You Run Your Business Better





One of the challenges in business is to be open minded about growing and adapting your thinking. A really good way to do this is to open your mind to new perspectives and new ways of thinking.

A mentor of mine taught me that success leaves a trail. You don’t need to reinvent the wheel you just need to walk down the path already forged by someone who has been there done that and successfully achieved what it is that you want to accomplish.

So the first thing you can do is find someone who has achieved what it is that you want and then study how they accomplished it. Who did they talk to, interview? Did they take a particular class or did they hire a coach? (This by the way is something that I would recommend that you do) And most importantly did they write a book?

I believe that words are incredibly powerful and that you can never read too many books.

I could literally live in a book store with a comfy couch and a latte…just sayin…:)

A person can give themselves a college education with a library card. Think of how powerful it is to be able to have a what to do manual right in front of you and even more importantly written by someone who has maybe been in your shoes and can relate to what you are going thru.

Being in business is tough and sometimes lonely if you feel stressed or just don’t have anyone to bounce ideas off of. In college classes they don’t really teach you outside of the fundamentals of a balance sheet and business plan. And there is so much more than that to know to survive and thrive in your business.

Most business owners open up their doors because they want freedom and have a dream. Not because they are great managers or marketers. Which are two very important elements to possess if you want to have success in your business. In fact a lot of business owners don’t understand the first thing about their financial books or how to track their profit centers.

The good news is that there are a lot of great marketers, financial advisors and managers that have written books for us to learn from. The more information you have the more informed decision you can make when planning your goals within your company as well. You may be a seasoned business owner or just a newbie doesn’t matter. We all have a learning curve as times are changing in how we do business.

Now there are many books that I could recommend for you to read but let’s start with just a few. If you don’t like to read then buy books on audio and listen to them while driving to the office or on the treadmill.

Here are 5 books that I feel are a must read for any business owner:

  1. Good to Great: Why Some Companies Make the Leap and Others Don’t by Napoleon Hill
  2. Change Your Thinking, Change Your Life: How to Unlock Your Full Potential for Success and Achievementby Mark Victor Hansen
  3. The Success Principles(TM) – 10th Anniversary Edition: How to Get from Where You Are to Where You Want to Be by Jack Canfield
  4. Triggers: 30 Sales Tools you can use to Control the Mind of your Prospect to Motivate, Influence and Persuade. by Joe Sugarman
  5. All Marketers Are Liars: The Underground Classic That Explains How Marketing Really Works–and Why Authen ticity Is the Best Marketing of All by Seth Godin

It is so important to learn to think outside the box especially when it comes to marketing your product or services. These books can help you develop your own way of doing things in your business that are in alignment with your goals both personally and professionally. If you aren’t sure how to set goals there is a great book written on goal setting by Jack Canfield. These books can also give you a solid foundation to build from. Because most of the time it’s whats between our ears that needs the most work.

You should also read as many books about your particular business as you can. It will make you a better business owner the more you understand your particular market sector.

Look we can’t know everything about everything and we don’t need to if we know where to find it. School is never out for the Entrepreneur and you shouldn’t want it to be. Business would be boring if we stopped growing and learning. Innovation would come to a halt and new ideas would cease to exist.

We don’t always have the answers when we hit a road block so seeking the help of an expert is key.

So go online or to the book store and start expanding your mind just a bit.

Enjoy…:)

Ps. If any of you have already read any of these books I would love to hear what you thought of them??


The Software You Need To Be Using If You Are Doing Insurance Work

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There are several programs out there that you can use to bill the insurance company for your restoration job. But the one that I am going to talk about is the one that is most widely used and accepted in our industry and is necessary if you want to be on most Preferred Service Provider programs or PSP.

And trust me you want to look into as many of these programs that are in your area and get on them if they are good.

The software is Xactimate.

Xactimate is the insurance program that the majority of insurance companies use. If you are going to be on a preferred program an insurance company may actually require that you use Xactimate billing.

It’s important that you get this program and use it in your company. It will make things smoother for you and make you more usable by every insurance company across the board. You can use it on more than one computer. I believe the current fee is a $250 setup fee and then $250 a month or $1500 a per year if paid all at once. It’s not very expensive compared to how much money you can make with it.

This program is setup to communicate with insurance companies and in the way that they want to be communicated with.

You see when billing an insurance job you need to be able to break your charges down in the manner by which the insurance company processes them on their side. If you don’t you create more work for the adjuster and become a pain and that is not what you want.

What you want is for them to want you on every one of their jobs because you make their job easier. If you make their job more difficult than it already is they are going to potentially recommend that the insured they are working with consider working with another contractor. And if the job is one that is being run thru their PSP program you won’t get it unless you use Xactimate.

To understand how valuable this software is you need to understand how insurance companies process their claims on their end.

Insurance companies only pay for the property that was damaged by the loss that occurred. So if a room has two walls that need repainted they will only pay for those two walls not the entire room. Or if 17 lineal feet of floor trim is damaged they will pay to replace only 17 lineal feet not the entire room. This is assuming that it is able to be matched.Â




So the insurance company estimates repairs by the square foot, lineal foot and sometimes by the individual each item. You obviously need to understand which is which in the insurance world but Xactimate will automatically break those down for you by an area after you enter the entire dimensions of a room. The program also allows you to put in special things like notes and pictures attached to the particular item entered.

In Xactimate you can also easily break your bill down by the room and by the line item. And enter all the details that you want. And trust me you want tons of details on each billing.

When you are doing billing to the insurance company I want you to remember that they are not standing on the job site. They are not seeing everything that you have done like the homeowner has. For this reason you want to be very, very careful and detailed in your explanation of charges on your bill. The more detail you can give on a bill the less chance that you are going to have the adjustor call you or question you about anything. They will feel more comfortable pushing it right through so that you get paid right away.

Getting your scope of repairs and cleaning out to the insurance company very quickly is important. Not only does the adjustor want to process the claim quickly and get it closed. The faster you get your bill to the insurance company then the faster that you are going to get paid for the job. And that is what having a specialty program like Xactimate will do for you.

So as you can see to use an excel spreadsheet or a program like say Quick Books to send in your restoration billings you could be sabotaging your own invoices and thus success.

~ Annissa

How Big Does It Need To Be?





I think the better question to ask here is How small can it be?

More is just more it is not necessarily better.

I will never forget a phone conversation that I had recently with a consulting client about the road blocks that were keeping him from launching his new contents division in his cleaning company. He told me he was having trouble finding a building big enough. I asked him how big the buildings were that he had been looking at and he told me 2000 to 2800 square feet. I asked him how much space he thought he needed and he said at least 4000 just for the cleaning areas and about 3 to 4 times that for vault storage.

When I told him he could easily setup shop in under 800 square feet the phone went silent with disbelief.

Some of you reading this will completely disagree with this last statement. But I would challenge you to think outside the box here with me.

Our Company processes a complete household of contents in just under 7 days in a cleaning warehouse that is a little less than 320 square feet.

In fact, I feel that the smaller your cleaning area is the more efficient you are. If you have all of your equipment spread out over 1000 or 2000 square feet that means you have more movement going on to clean, pack and process each and every job. Wasted movement that you are wasting money on.

You also need to remember the bigger the building the more it will cost you in overhead. Like utilities, insurance and upkeep not to mention the cost of purchasing or leasing all this extra space.

Thinking that you have to have a huge warehouse in order to be successful at processing and cleaning contents is a limiting belief. And one that is simply not true.

Now having a huge warehouse is fine as long as it is setup in the right way so your work area is super efficient. But what I don’t want you to think is that all of that space is required or you won’t be able to get the job done.

It can also make you be more efficient being in a small space out of necessity. No different than when you live in a small house you have to be organized and efficient with the use of your space because there isn’t very much of it. So when looking at your warehouse space think about how much area do you really need to work in? Don’t think you have to use all that space just because it’s there. What I actually want you to think about is just the opposite. How small of an area can use?

To begin with you need to plan and draw a layout of your work area with your equipment in place. Design is very carefully for productivity. This planning stage will also help you get a better feel for your space needs.

When you are in the planning stages you need to decide what equipment you are going to buy outright and what are you going to rent or lease. There are also some pieces of equipment that you may decide to downsize to save space.

As for storage of cleaned and processed contents you have a few different options. You can have a nice big warehouse space setup with vaults or bays to organize and store your jobs. Or you can rent storage units and store and organize completed jobs that way. You can still make a profit on charging the insurance company for storage just not as much as you would if you had your own warehouse.

What I really want you to get out of this is that you don’t need a ton a space and whatever you do don’t let this be a stumbling block for you getting off the ground. Start in a small space and work your way up from there.

You may even find you don’t need all that space after all.

What are some things that you feel would be a draw back to a not having a huge warehouse of your own? How about some advantages that I haven’t mentioned?

~Annissa

The One Thing You Absolutely Can’t Live Without

Let’s talk about the human body for a minute. There are a lot of complex systems, organs and parts that make our bodies function and function well.

There’s the liver, nervous system, circulatory system, heart, lungs, kidneys and brain just to name a few. All of these organs and systems are very important and totally necessary for the body to survive.

But is there one that is more important over the other?

Can some of them be replaced by a machine or a transplant?

The answer is yes to both.

You can have a liver, lung or heart transplant. You can even live without a kidney and hook up to a machine. But the two things you cannot live without is a brain, nervous system and circulatory system.

So education and systems are to your business what your brain and nervous/circulatory systems are to your body.

Two things you or your company will die without.






Now this is definitely a subject I can sink my teeth into.

I get so passionate and excited when you start talking about educating yourself and implementing systems!

I know to some of you that makes me a little on the weird side.

Ok…a lot on the weird side. 🙂

But by the time you are done reading this I hope to have you quite excited about my fav topic as well.

You can have a huge warehouse and tens of thousands of dollars worth of the latest and greatest equipment on the planet but if you have no clue how to use them or set your crews into motion processing jobs using them would be like owning a car without a steering wheel and a gear shift.

You can sit in it and look pretty but you aren’t gonna go anywhere.

You can rent, lease or even JV (joint venture) with someone to get the equipment you need. But the right education and systems in place in your operation are what puts you on the road to success.

The other reason that I am so passionate about education is this is an asset that you will own forever.

It doesn’t depreciate.

It can’t be repossessed.

You pay for it as you go so there is no debt to ensure.

And it builds the best kind of capital there is.

Mental Capital!

AND THIS IS THE ONE THING THAT WILL QUICKLY SET YOU APART FROM YOUR COMPETITORS!!

Education and systems has consistently put me ahead of the pack in my business year after year. And it will do the same for you.

When you walk into a prospective client’s home and they are devastated by a disaster that involves everything that they own they want to know that they are in good, knowledgeable and confident hands.

Think about it. If you are taking your Porsche into the shop for a major repair would you want to hear that your mechanic has the newest latest greatest equipment?? Sure. But more importantly wouldn’t you want to hear that they have the best trained and most knowledgeable technicians to use that equipment. Of course you would.

Your potential new client would to.

So what kind of class do you need to take?

One that teaches you how to do the job not how to take a test. One that gives you hands on training with complete reference manuals to take back with you for future use.

You want an instructor that is in the trenches with you and is willing to work with you and support you after your class is completed and you are back in your business implementing all that you have learned. Someone who is willing to guide you thru that initial learning phase and getting your feet wet so to speak.

You want an instructor who can give you all the tools and turnkey systems you need to be successful once you are back in the field.

Your classroom should be full of doing the work not just watching a power point.

DON’T SETTLE FOR ANYTHING LESS IN YOUR EDUCATION!

Cause if you do you and your client both suffer.
And that’s not cool.

Too many classes today teach you just enough to be dangerous and not enough to be successful.

Well I hope you are a bit more excited about my fav topic. 🙂

Are you???

~Annissa



So Cut To The Chase…Am I Gonna Need A Second Mortgage?

No! Absolutely NOT!

And if someone tells you otherwise I’ll bet it’s because they stand to make some commission when you spend all that money.

I’ve heard horror stories of people who are getting into this business being sold tens of thousands of dollars or more of equipment and they don’t even have a building yet nor have they even taken a class!

Now don’t get me wrong you can spend as much money as you want to start up any kind of business and some people do and are very successful. But some people do and within a year they are broke and closing the door and selling off all of the assets that they spent tons of money on that wasn’t necessary to buy in the beginning phase of their business in the first place.

I know first hand of countless cleaning and restoration companies that started out on a shoe string budget sometimes not even owning a single piece of equipment before they opened their doors. And they have been wildly successful.

Sometimes I wonder if this makes us stronger as business owners knowing that it’s up to us to have the skills and ability to sell the job and deliver the value not the fancy equipment in our arsenal.

Now before anybody gets ticked at me (like any equipment manufactuers reading this :)) I want to make it very clear that I am not saying that equipment is not necessary or important in this industry. We all know that the better the tools are that you have the easier, faster and sometimes better the job.

But if all you are worrying about is having all the big bad expensive equipment at your disposal and don’t focus on the other part that you can’t rent or lease then you probably aren’t going to have much success in your business.

The big thing that I want to stress here is not to worry about how to buy the equipment so much. There are several ways to “get” the equipment that you need. You can buy, rent, lease and sometimes trade for it.

I’m not going to go into the equipment and supplies list this post (as I am going to cover that in great detail in a future post) but I am going to dig into the things that you must have and how you can get them.

Then you are going to need to purchase some smaller cleaning tools and supplies. For instance mops, buckets, brooms, specialty scrub brushes and industry specific specialty cleaning and deodorizing agents. But again remember you don’t need a warehouse full you just need enough to do one job to begin with. As you get bigger you can buy in bigger quantities and save some money as well.

A big thing you need to budget in is Education and systems. This is the single most important aspect in my opinion. Cause without it nothing else matters.

Now you can get educated in a variety of ways. You can take a class, buy an online course, read a book and even Google yourself to death. This can all range in cost from several thousand dollars to free.

But I would ask you what is the value if the price is free?

Without education and systems in place you can have all the shiny new state of the art equipment that money can buy and you will have shiny new state of the art equipment that you have no idea how to use to make money with.

You need to be willing to invest in your knowledge base so you can build a good foundation for your business.

You can expect to spend several thousand dollars on your education and systems right away. It’s your best investment period!

So I guess to answer the question “How much do I need to invest to startup a new cleaning reastoration company”?

I would give you an estimate of minimum supplies and equipment that need to be purchased outright and tell you that you can get into this business for under $1000.

I’m just trying to drive my point home that this is really a question that needs to be answered by the individual circumstances of the individual and what they are willing and wanting to do.

Next we are going to talk about Education and Systems.

So what do you think?

I would love to hear your feedback…

~Annissa