Do You Clean It Or Is It Destroyed?

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Sometimes it is painfully obvious that an item is destroyed and you cannot clean it. But for the times that it’s not quite so obvious you really need to apply some common sense here and ask yourself a few questions.

First and foremost you need to know if this item is even something that the homeowner wants to keep. Quite often we hold onto things with the thought that one day we may use them and want to keep them around the house just in case. And when there is a fire in the home suddenly homeowners realize that those things they were holding onto are just collecting dust and not something that they have even been using so they are happy to use the fire damage as a reason to chuck these items in the garbage and call it good. Generally these items may not be logged on the destroyed that goes to the adjuster. But be sure to discuss this with your homeowner and be sure to get them to sign off that the items are not to be logged to the insurance company for payment.

The next thing to think about is the value of the item. And when I say value I don’t just mean monetary but emotional value for the homeowner as well. You need to think about whether or not the item’s value makes cleaning cost prohibitive or if the emotional value makes it a must to restore regardless.

There is a very delicate balance needed here so you keep both your adjuster as well as your homeowner happy with your bottom line results.

Remember to always have your homeowner sign off on all destroyed items before they are disposed of or taken off the premises if possible and get approvals from your adjuster on all electronics or any items over $500.(this may vary depending on your demographics)

Whatever you decide it is very important for the success of the job that you be in constant contact with all parties involved so everyone is on the same page and understanding exactly what is being destroyed and why.

Here is a video from our Youtube Channel that I thought you may find helpful when deciding what call to make when it comes to food that has been potentially affected by smoke or soot. Let me know what you think by commenting below.




Be Completely Dedicated To Your Work

When a homeowner is in the middle of all of the devastation they really need you to be in it for the right reasons.

It’s so important to understand just what your client is going thru during an insurance loss. They not only need your help cleaning and restoring their home but also saving and restoring as much as you can of their personal belongings.

And doing this means knowing proper cleaning techniques, how to deal with the adjuster and helping them to understand and let go when items cannot be saved.

The latter being probably the most difficult and most important to your client.

In order to do this and do it well you really have to be committed to your work.

I feel very passionate about this and I shot this short little video explaining how serious you should be about this process and why.

After you watch this video please let me know by commenting below what your thoughts are about it too...

Do You Think I Am A Ten??

I often wonder if business owners ever ask their clients this question.

Think about it…

When was the last time you were asked by a service based business how you would rate them say on a scale of 1-10? 10 being AWESOME!

I am guessing your answer is probably never.

I’m not sure why they don’t ask us. I mean don’t they want to know what we want so they can give us more of it?? If they aren’t making us happy wouldn’t they want to know they aren’t??

I had one business tell me they didn’t ask because they thought it might open them up to more complaints…REALLY!!

That kind of mentality is business suicide.

In this connected world that we live in today you can bet your bottom dollar that if your clients are not happy with you or your service they are tweeting, Facebooking and texting about it to all of their sphere of influence not just there friends and family. So you had better be asking them to tell you first so you can do something about it.

It continually blows my mind when I dine out or when I am standing at a cash register and the person taking my money from me doesn’t look me in the eye or speak directly to me let alone ask me how my experience with them has been for me.

I don’t owe you my money. No one is forcing me to spend it with you it is what I am choosing to do. So I expect you to acknowledge me and make me feel good about handing over my hard earned money to you. I expect you to provide me with immense value and you had better stand behind what you sell me or I am gonna call you on it.

And when you do all these things that tell me you actually care and that I am not just a bank deposit to you, I will give you my loyalty for life. In fact I will tweet, Facebook and tell my entire sphere of influence and anyone else that will listen about my experience with you.

And I will do this because you will stand out as being VERY different than the others.

Because I will never forget how you made me feel like I matter and that I made a difference when I did business with you.

You might think I am arrogant and who am I to say these things and try to put these requirements on you and your business.

And why should you care what I think anyway right??

Because I am your customer…and possibly your biggest fan.



The Devastation Is Far From Over





On October 29th Super Storm Sandy hit the United States devastating New Jersey and New York as well as wreeking havac on 22 other states before calling it quits.

After many lives were lost and millions were left without power the worst seemed to be over.

But is it really??

Personal Belongings On The Curb

The waves are no longer crashing into the shore and the winds have stopped blowing but the storm is far from over for those left behind .

In fact for some the nightmare has only just begun.

Streets Are LIttered With Peoples Lives

These pictures were taken by Travis Coy who is currently in New York working long hours helping people save their homes from further damage.

It is hard to imagine the kind of hopelessness that you might feel when home, the place that you once felt safe and secure in, where those you love gathered and created memories together is now ripped to pieces or covered in contamination. No longer the place you can rest in and get peace.

No the nightmare is far from over. Now the cleaning, demolition, repairing, logging of lost belongings and tears for what is lost that can never be replaced has only just begun.

And to top it off all those affected with loss from Sandy have to figure out how to handle things with their insurance company while trying to understand a policy that they probably never glanced more than cursory while sitting in their agents office signing on the dotted line.

It is the responsibility of a restoration contractor to help their client walk thru the insurance claim process and understand what they need to do when dealing with their adjuster.

Now having said that, you would never want to speak to the terms of the insurance policy or state wether or not something would or would not be covered unless the adjuster has told you so. This can be a slippery sloap that can put you in a deep hole quite quickly and have you at odds not only with the adjuster but the homeowner as well.

In these kinds of conditions you will also find lots of homeowners that have no insurance or at least no coverages for such a storm. And they have just possibly lost everything that they own with no hope of being able to replace any of it.

Anyone affected by such a major catastrophic storm will be emotional, irrational and dealing with alot of stress.

Give them a lot of grace, kindness and hope.

It’s what they need more than anything and you are the one that can give it to them.

In my opinion it’s the greatest service y9u can provide.

I’m sure you were probably expecting me to talk about dryng out contents, logging destroyed items and bagging up laundry. That is indeed important and a huge part of our job but I will always insist it is not the important part.

To all of those who are there in the front lines, including my amazing son Travis that are helping those in need make sense of it all while putting lives back together you should know that you are making a difference.

And you are why I love this industry so much!!

If You Want Your Clients To Buy From You Then Stand Behind What You Are Selling Unconditionally

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I recently had an amazing experience with a customer care department of a large international coffee machine company. The day started out pretty normal with me making a double shot americano in my kitchen when something good happened to me.

My espresso machine quit working.

Doesn’t sound like something good does it?

But that’s exactly what it turned out to be.

And all because of Marie.

I tried a couple trouble shooting tips from the owners manual with no luck so I called the customer care number to see if a tech could help me.

After 2 rings I was transfered to a directory that asked me to select the correct department for my particular machine and then it started ringing again. Now Remember I still have not had my morning Java so I was let’s say maybe a little cranky at this point and was impatiently waiting to be put on hold till the next agent could help me.

But to my surprise the phone was answered…by a person not a machine!! And her name was Marie. She asked me what happened and upon finding out that I had been robbed of my morning cup of heavan she immediately apologized and walked me thru some diagnostic steps.

After about 5 minutes of trying to get the machine to reprogram and function properly she asked me when and where I had purchased my machine. I told her about 18 months ago at William Sonoma. Marie then informed me of a fact that I was already aware of and that was that I was 6 months outside of my warranty. 🙁

At this point she asked me if I would mind holding for a minute. While on a very brief hold I was contemplating how I might get my morning fix and suddenly she was back.

With some pretty amazing news.

She told me that her manager was allowing her to email me a fedex pre paid label so I could ship my machine to NY and that she would send me another brand new machine in its place!!

They were actually honoring their warranty even though I was six months outside of it.

I was beyond surprised and happy! And Marie even asked me if I could find another way to have my morning coffee for the next 7 days until she could get my new machine to me.

How awesome is she. 🙂

Needless to say I will be their client for LIFE and a raving fan forever.

And I ask you…

What are you doing to make your clients feel like this?

Do you really put thier needs and concerns first and foremost?

What can you change or do even better in this arena?

One of the things we do at Mobile Clean is we unconditionally guarantee that when we are done cleaning there will be no odor. If there is a problem with odor we come back and re-clean and re-inspect for free. This really blows clients away when you put out a powerful promise like this.

In almost 16 years we have only been called back twice. Once was a hot water tank that the odor came back in and the adjuster just replaced it and the other time we recleaned some kitchen cabinets and all was good.

Our clients should never fear doing business with us or fear that we won’t stand behind our work or product.

Too many companies today focus on the transaction not the life time value of a client.

After my coffee machine experience I am even more determined to step up my game and take care of my client warranty or not.

Why Crossing Your T’s And Dotting Your I’s Is So Important





I know that you guys are all probably getting tired of hearing me harp all the time on how important it is to get your paper work signed, sealed and delivered right from the beggining on each and every job.

So I want to share with you what just happened on one of our recent jobs and how crossing the T’s and dotting the I’s saved our bacon.

We did a pretty small job for a contractor that we work with on a regular basis and all seemed to be cut and dry. The homeowner was very easy going (almost too much so in hindsight) and very laid back about most of her things.

The job only took 3 days with a small crew and there was no structure involved.

We put all the cleaned inventoried contents into a mini storage unit and gave the homeowner the key upon our completion of all content cleaning.

Travis had all the proper paper work signed before work started and all the proper paperwork signed at the completion ie: authorization to pay and certificate of completion.

Everything passed her inspections after cleaning and all was going very well.

Or so we thought…

About 4 days after we completed the job and had all final paperwork signed the homeowner decided to have a problem with a laptop. Claiming to have gotten black soot and smoke all over her hands after removing it from the storage unit that housed all of her cleaned inventoried contents.

She called her Insurance Agent and demanded that everything be recleaned and re-inspected.

You can imagine my shock when I got a phone call from the Contractor telling me all of this as I know how my crew cleans and the systems that I have in place to ensure that something like this doesn’t happen.

We have two quality control inspections that everything goes thru to ensure that gets missed.

So I called the homeowner and asked her to tell me what she found. Once she was done I validated her concerns and let her know that I would leave the very next morning and personally come and inspect the entire storage unit full of contents box by box.

She was shocked that I was so quickly willing to deal with the situation that she was taken aback. She asked for me to wait a day or so as she wanted to talk things over with her husband and Insurance Adjuster.

I found this a little odd for someone that was so concerned about her belongings but I said ok.

The next day I received a call from the Contractor again letting me know that the homeowner had changed the lock on the storage unit and she did not want anyone to access it unless she was there.

Very odd behavior I must say for someone that was so laid back just a week earlier.

You see she did not have a problem with any of the cleaning we did. She wanted a new laptop. Which was between her and her adjuster.

But as I have said many times before people can experience a very big range of emotions right after an insurance loss has occurred in their home. And the more efficiently you handle the paper work that will ward off potential difficult situations between you and your homeowner the smoother the job will go every time.

I was very happy to find out that as protocol all of our sign off sheets were signed and especially the authorization to pay and C.O.C that was signed the day after all cleaning was completed.

So we will be getting paid shortly by the insurance company directly and we skillfully avoided what could have been a very tough $$ situation.

I hope that by sharing this story with you that you will be a bit more careful and maybe thorough with your paperwork.

Going Out Of Business

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I want to share a story with you about a really good top notch cleaning company that asked me for help last week.

They said that they were struggling and had been for the past couple of years. Each month they watched as their revenue go lower and
lower and lower.

They were desperate.

At this point they have cut their overhead,layed off employees and even sold one of the vans they were using in their business.

They told me they have been doing everything they can to stay in business and keep their head above water. And yet their bank account just keeps getting lower and lower and their hours keep getting longer and longer.

“The economy is horrible and we are tired. Do you think if we took your class and added fire cleaning there is a need in our area?”

Ok I get asked this question all the time. And my answer is always the same.

Absolutely YES!

There is ALWAYS a huge need in the restoration industry for good, carring, highly skilled, organized, compassionate companies to handle and process Contents Cleaning jobs all over the world.

The problem with companies wanting to get into Contents Cleaning is they don’t realize what a gold mine of revenue they have at their disposal and if they aren’t properly trained and ready to handle the work they could ruin a golden opportunity before they even know what they have.

The cool part about cleaners getting into Contents Cleaning and Restoration is you already have a lot of the supplies and equipment
you need. So the startup cost can be quite minimal.

I did tell them that to me it didn’t sound like they were trying to save their business. It sounded like they were going out of business
the slow and painful way.

Don’t let this happen to you.

If you are struggling in your cleaning business or just tired of being the one behind the wand and in the truck 10 hours a day then you need to do something to change that.

The great part about Contents Cleaning is you can have others doing the work for you while you supervise and oversee things.
You don’t have to be the one behind the wand so to speak to be making money.

I hate to see a good cleaning business struggling when there is such a need for them in the industry.

And fires happend all the time they aren’t depedant on the economy.

If you would like to find out more about adding this very profitable and systemized division to your cleaning company checkout our upcoming class dates and let us show you the way to higher profits.



Mental Capital Should Be The Biggest Number On Your Balance Sheet

If you have been reading my posts at all or have watched any of our videos you know how important we feel education and especially  hands on education is.

We like to call this mental capital.

It’s the one thing that noone can ever take from you. Once you obtain it it’s yours for keeps. And it’s an assett that doesn’t depreciate or drop in value when the stock market dips.

When talking about mental capital in relation to your business the more you have the better you serve your clients. You will become a better communicator, marketer, employer and value provider.

With this in mind there is an event that I want to make sure you have all heard about that is being sponsored by CCINW and CFI in Reno June 27-29.

It’s called the Cleaning College event and here is a link to find out the details and register:

http://cleaningcollege.org/about/

Kevin, Travis and I will be exhibiting with our Mobile Unit at the event.

As with all the other exhibitors we will be doing hands on demonstrations with deordorization, ultrasonic and more.

If you really want to find out the latest techniques and tricks of the trade as well as being able to do hands on stuff this event is something you won’t want to miss. Let me know if you have any questions.

We hope to see you in Reno!

Till then

~Annissa

 

 

How To Build Relationships With Clients





You would think that building a relationship with a client would be easy and come naturally to most businesses but it does not. In fact many businesses are terrible at building relationships.

Why?

Because they fail to do the one thing that they have to do in order to develop a good, solid, long lasting relationship and that is to make a connection.

A client wants nothing more than to feel that their needs, wants and concerns are cared about and that they will be cared about in the process. A client isn’t stupid either. They will know if you are just going thru the motions or if you are genuine. They can tell if you really care about them or if you just want their check to clear. The motto “fake it till you make it” won’t work for you in this instance. Your client has a choice and you want to be their choice every time hands down.

Think about it. How many times have you walked into a business and felt like you mattered? An even scarier question, how many times have you walked into a business and knew immediately that you didn’t matter at all?

There are companies small and large that do this beautifully.

You know the ones.

There is the coffer shop that has your drink made before you even step thru the door. The car wash that remembers your favorite fresh car smell and makes sure that the driver’s seat is always put back in your favorite spot before you get in to drive away. And even the online store that ships your orders to you next day for free.

You go back to these places and would never consider going anywhere else because you have a connection with them and know that your needs, wants and ultimately your happiness matters to them. That you matter to them.

So how do you make a strong, solid, long lasting connection?

1. Create Outrageous Value~ Give your client over the top outrageous value. Deliver above and beyond their expectations and deliver more than you promise to the point that they think WOW every time they interact with you or your business.

2. Ask Them What They Want~ Don’t sit and wonder what your client wants or needs or worse yet think you already know. Check in them to make sure you are both on the same page. Ask them what they want from you and then give it to them.

3. Listen When They Talk~ You client knows better than anyone what you need to do to connect with them. So ask them constantly. Check in verbally often and then take action on what they tell you. If you don’t they will know you really do not care and they will feel you aren’t listening to them.

4. Atmosphere~ Make sure that the culture and atmosphere in your company makes your clients feel welcome and cared about. Even if your business doesn’t have a retail store front and you only talk to clients on the phone this is vital. Atmosphere is portrayed in your décor, cleanliness, tone of voice, words, smile, actions and location of a retail establishment. Be sure it says you matter.

5. Education Based Marketing~ Your client is not a mindless drone. They are a person who wants to be able to do the right thing and make an informed decision when it comes to spending their money. So it is your job to inform them why your business is the best place for them to spend their money and there is no better way to do that than to educate them about your product, service, etc. and what they need to be looking for from you. It’s a great way to ethically brag about yourself and your business while creating reciprocity with your clients.

6. Be Ethical~ Creating a strong company culture that always puts ethics first. If you want a relationship and connection with your clients then they have to know, like and trust you. Never waver on this. If a client feels treated badly and lets face it, this can happen in the best of businesses, fix it immediately. Once you have lost a clients trust it can be all but impossible to earn it back.

Gone are the days of transactions in business. Clients are way savvier than that and demand that you earn their respect and their money by being in a relationship with them. And the good news is that there are so many terrible businesses out there doing just the opposite that they actually make it quite easy for someone like you that cares and wants to connect to swoop in and be the hero.

If you nail this in your business you will be guaranteed success and never worry about competition again.



What Equipment Will I Need??

So this question goes back to my original post How Much $$ It Really Takes? and it has the same answer…It Depends.

It depends on what services are you going to do completely in house and what aspects of the cleaning and restoration are you going to sub to others? So you need to have decided at this point what services you are definitely going to offer. Remember the more you offer the better chance you have of getting the job as insurance companies don’t want to deal with a bunch of different contractors on each job and the homeowners want one go to company so they feel like they are in good hands.

This doesn’t mean that you can’t sub out specialty things like textiles, grand father clocks and artwork. I am just saying the more you handle within your company the more control you have over the job and the insurance company as well as the homeowner will see that.

The equipment and supplies that you will need will depend on what you decide. You can start out small and always grow into more in house services too. I like this concept because it means you don’t have a huge initial outlay before you even know if you are really that crazy about contents and structure cleaning. I will talk about the supply side of things in my next post.

Another good thing to think about is that if you even just dabble into the cleaning side of restoration it can help you secure reconstruction jobs as well if that is your main focus by getting your foot in the door so to speak.

Now that being said let us talk about equipment. J

I am going to talk about several pieces of equipment from several companies and let you know what I have found that I like to use. That doesn’t mean other equipment isn’t any good it means this is what I’ve found I like.

And as far as the little pieces like hammers, screw drivers, scissors, etc. I am not going to get into great detail about most of these little tools as their cost is very nominal in price at about $50-$100 total.

Industrial Hepa Vacuum~ This is a must have piece if you will be doing any kind of restoration cleaning. Not only will it remove soot particles without smearing on things like fabrics, paper and unfinished wood but it won’t throw what you are removing right back into the air. It is so vital to remove even the tiniest bit of smoke or soot particles as they will cause odor.

There are many different types and models. Pullman Holt is the brand that I like but there are many others out there as well. I use the large canister type mostly but also really like the back pack model. Whatever you use you just need to make sure that you have a good assortment of attachments that come with it. The price of a good Hepa Vacuum can range from about $500-$1500. Replacement filters for these little babies can also be something to consider when deciding which model to buy. Mine costs about $350 each to replace but some can cost as much as $800 each when you need to replace them.

The price may also determine which type you use at first as well as the size you choose. The backpack style is definitely cheaper in price than say the canister is. And they have a 3 gallon and a 5 gallon model that are priced differently as well. What I like most about the Pullman Holt is their quality. I have had mine for 9 years and have never had any problems with it. It takes a beating and keeps on going. 🙂

Air Scrubber~ There are several different sizes of air scrubbers. I use the Hepa500 from Dri-Eze because it is so easy to move around and travel with. The size of your air scrubber will determine how much volume of air space that it can handle. So you may need more Air Scrubbers if they are smaller and you have a larger area to clean but if they are smaller they may be easier for you and your team to manipulate.

The purpose of the Air Scrubber is to remove the millions of particulates in the air from the loss be it fire, water, sewer backup, etc. After a fire in particular the air inside the structure is extremely full or debris and you nor your team should be breathing that. The proper amount of Air Scrubbers should be running as long as you are in the structure. The cost can be from about $550-$1200.





Air Compressor~ You will need this to blow out certain items that can usually only be cleaned using dry processes or to remove loose soot particles before wet cleaning an item. The Compressor can be basic. The one I use is a Makita from Home Depot and it is a small portable one. Mine cost about $280.

Ozone Generator~ Ozone is a proven deodorizer and works very well. However I will tell you that I don’t like to use it. It leaves a chemical smell on object that takes several days if not weeks to air out and it is very dangerous and can kill humans, animals and plants. Cost is about $800.

Hydroxyl Generator~ Hydroxyl is a natural process that is used to deodorize and disinfect areas and surfaces. I have used Hydroxyl for almost 3 years now and find it to be very effective on all odors. The thing I love most about this machine is that it is completely safe for humans, plants and animals to be in the area while it is being used unlike Ozone.

Unlike Ozone there is no chemical smell after you shut the machine off. It actually smells like nothing just fresh air. Ozone also can damage many things like leather and rubber where Hydroxyl does not. It is completely safe. Hydroxyl not only deodorizes contents but all structure components as well.

The downside is that this machine runs about $3000. This is something that can be rented however to ease the financial burden.

Airmover~ There are several models and types of airmovers. And they range in price from about $200 to $800 depending on the make and model. You can also rent these for as little as $20 per day from a commercial rental store.

The important thing here is to buy a professional airmover not a fan from Home Depot. You will need airmovers to use Ozone and Hydroxyl Generators as well as to dry out items that have maybe gotten wet from the fire department putting out the fire. You will also need one or two for your drying room to dry contents that you have wet cleaned.

Dehumidifier~ This is definitely a piece of equipment that you can rent just like the airmover. The Dehu is not something that you will need on every job either if you are dealing with mostly fire clean ups. You will always need them on water, sewer back and possibly trauma scene clean ups. In case you have never used one before they are for pulling moisture out of the air that is usually put there by the airmovers that you have set on the jobsite. It costs about $70 to $120 per day to rent and anywhere from $1400 to $4000 to buy.

Ultrasonic Machine~ This is my favorite piece of equipment to play I mean work J with. The Ultrasonic is the most valuable brilliant piece of equipment when doing contents cleaning and restoration. Not only can you clean items faster but also better than you ever could by hand.

Now this little baby is quite expensive at about $13000 to $16000. However you can rent them as well. You may even be able to partner with a blind cleaning company to lease use of one they might have. This would be a piece that I would highly recommend that you buy as soon as you can. I have seen them for as little as $5000 used.

Now they come in many sizes so you want to be sure to get one that would be big enough say to fit a large laundry hamper in. This size will allow you to clean items like electronic as well. If you are going to clean electronics with it you will need to use special chemicals and deionized water.

You can find table top models that are much cheaper but really don’t do you much good for contents cleaning as most contents wont fit in them and it will slow up your process a lot.

Electronics Cleaning System~ The Odell system for electronics cleaning is a really good system. As is the Fireline portable system pictured to the right. The price of these systems can range from $700 to as high as $25000. So this is not a purchase that I would recommend until you are definitely serious about contents.

Electronics are a high profit item however it also an easy item to sub out to another company that has all the big expensive equipment. You still make good money when you sub it out but defiantly not as much as if you did them in house. But just like the Ultrasonic Machine I would recommend making sure you are ready to make this kind of big investment especially when you can lease or rent these for way less than purchasing and save your cash flow in the beginning.

Esporta System~ This lovely little unit is used to clean laundry, shoes, purchases, belts, hats and pretty much anything that we call soft items. It can also clean stuffed animals, some toys, etc. The Esporta Machine can run as high as $80000 so again this would something I would purchase after I had my company up and running to the point where I was able to be serious about taking on laundry type items.

You can also use this machine to do these types of damaged items for other companies as well to make some money.

 I personally have always used a garment cleaning service for my soft contents because I do my contents mobile. This is definitely not something that you need in the beginning or even at all. There are many contents cleaning and restoration companies that sub this kind of work out rather than handle it on there own. I do want to stress however that there is really really good money to be made in laundry.

Truck Mount or Portable Cleaning Unit~ When cleaning contents you will be dealing with upholstery, mattresses, certain drapes, pillows and rugs. These items will most likely need to be cleaned using a professional steam cleaning unit.

There are basically two types. One is called a truck or trailer mount and the other is a hot water extraction portable unit.

Now I want to make sure and clarify that I am not talking about going to the grocery store and renting a Rug Doctor when I say a portable cleaning unit. Those types of unprofessional units will only damage contents not clean them.

I have pictured here a van and two different types of trailer mounted units as well as a very good professional portable unit. The price range for these can be anywhere from $70000 to $4000.

I want to stress that you do not need to own any of these units to be able to clean contents and structure. This is a very easy item that you can find a good sub contractor to do for you.

I have used a portable from US Products and several truck mount type cleaning units and they have all been really good. I am not going to get into which truck mount unit is better than another because that would be a very long post with way too many opinions I am sure. 🙂

I also want to touch on textiles for a moment. I am actually going to direct you over to my friend Lisa Wagner to let her give you the expert opinion on rugs. Textiles are a very unique piece of contents cleaning and restoration and should only be handled within your company once you have a trained Textile Pro on your team and the right equipment to take care of them. Lisa does offer world class training and education if you want to delve into that niche.

Well I know that this was a long post but I hope you gained some value and tons of knowledge about what equipment is need to clean contents as well as structures that have been damaged in a loss of some kind. Please don’t be shy let me know if you have any questions or need any help finding any of these pieces.

Next we are going into the supplies you will need and how much you will need to initially invest in them.

~Annissa