It is a huge mistake and one that is quite easy to make even for a seasoned veteran.
Don’t let your knowledge and expertise get in the way of helping your client with what they need from you the most.
Wildfires are a huge tragedy in our country.
Every year millions of acres and hundreds of thousands of home are affected by them. The cost not only to the Departments and Agencies that fight them but to the innocent homeowners is astronomical.
Statistics for 2012 show that 67,774 wildfires burned more than 9.3 million acres in the United States costing the US Government almost $2 Billion trying to suppress them.
The tough part is that this cost the statistics show are not taking into account the emotional and mental price that some endure when caught in the path of such a destructive force.
When I decided to get into this industry more than 14 years ago it was because I wanted to help families and homeowners weave their way thru the difficult maze of fear and shock that they inadvertently found themselves in when they are thrown into a situation that was neither their fault or their choice.
My heart hurts for all the the families and innocent people that have recently found themselves in the midst of the wildfires that are ravaging Carlsbad and areas in Southern California. There have been lives, family pets, homes and untold amounts of precious keepsakes lost in the blink of an eye.
A good friend of mine once asked me if I had a super power what would it be? I didn’t know what to say at the time But now I know. It would be the power to wipe out a fire when it was just a small tiny flame stopping it from growing into a raging inferno that devours all in its wake.
Unfortunately I possess no such super power so I will do what I can. Which is to help with educating those who have been affected so that they can take some control over their situation.
So I am writing this post not only for those who have been affected but also for any Restoration Companies that are helping clean up after these fires in hopes that this information will reach those who need it.
In my experience there are 3 key things you need to know if you live in an area that has been affected by a wildfire. There is a very different criteria with a wildfire verses a regular house fire. In a regular house fire you can usually see the damage caused by the flames but when it is a wildfire most often you cannot. So those affected don’t even realize that they have damage in their home or to their belongings. I hope you find these helpful in someway either for yourself or for someone you know and please pass this information on.
1. Your home and belongings may be covered with smoke or soot even though you cannot see it: You cannot always see smoke and soot intrusion with the naked eye or by wiping your hand over a surface. (which I do not recommend using your hand as the oils on your skin can actually cause more damage if there is soot present on the area you touch) Have your home and your belongings tested for damage. A Certified Cleaning and Restoration Company can easily do this testing for you. When testing they will use a special sponge to wipe different areas and surfaces in your home so they can see what areas are affected and how badly. When your home is in an area ravaged by a wildfire the smoke and soot can travel a long distance depending on wind and get sucked into your heating and air-conditioning unit. Even though you can’t see it on your walls, furniture and horizontal surfaces, your home could be covered in harmful soot.
2. What you can do to help minimize damage: Assuming you have already called your insurance company, there are some very important things you can do yourself once you know that your home or belongings have smoke and soot intrusion to prevent further damage. As I mentioned above have your home tested by a professional to see what if any you have for affected areas. Changing out the filter on your furnace/air-conditioner right away is a good idea. It will likely be done again once your air ducts are cleaned and furnace checked out but that could take some time to get done and in the meantime your filter is probably full and unable to let your system breathe. Put vaseline on any faucets or metal fixtures in your house that you have been affected. Soot is very corrosive to metals. Remove your house plants and replace their soil after soaking them throughly to rinse off any soot and smoke from their roots or leaves. Some insurance policies do not cover house plants so if you want to save them its up to you. Also if you have an aquarium your fish inside it may not be covered either. Regardless you must act quickly to save them. Remove them right away from the affected area. Clean the filter system and replace the water in the tank as soon as possible. Keep your house temperature cool. When the temperatures rise it causes pores to expand and allows the smoke and soot to penetrate deeper into some materials. If you have corian or granite counters wipe them off with a wet soft cloth. Do not eat open food from affected areas such as fruit on the counter, open bread or crackers that may be sitting out. This includes open containers of dog or cat food as it can make your pet sick if it is contaminiated. Do not turn on computers or electronics until they have been looked at by a professional to make sure they are not contaminated. Turning them on could cause damage. Remove fire arms if you have any in your home and take them to a gun smith to be looked at as soot can etch them very badly and most restoration companies will not handle or transport firearms. Save your receipt for this as you may be able to get reimbursed under your contents policy. Hire a professional Restoration company that is experienced with this type of cleaning once you have checked their references. Ask to see the testimonial from their last fire cleanup job.
3. What not to do: Do not wash affected laundry in your own washer or dryer as it can damage them. Do not start throwing things away that you feel is damaged beyond saving as you may be able to get reimbursed for such items under your contents policy once your adjuster has seen them and they are inventoried. Do not use your household vacuum to clean up soot from furniture or carpets as you will contaminate it. (This may not apply if the vacuum is already contaminated by the fire and you feel that using it to get soot off of other items that may help save them) Do not wash contaminated dishes in your dishwasher. Do not handle this on your own or with the help of a neighbor down the street. It is usually a recipe for disaster as this type of work is a very specialized field and takes a well trained professional to get the job done thoroughly.
It is your decision and yours alone who you choose to hire to handle the clean up in your home or business.
I hope you have found this information helpful. It is important to know that you are responsible in the eyes of the insurance company as the insured to mitigate and take any necessary action to stop further damage or loss to your property. That may be but not limited to some of the items I have mentioned above. The most important thing you can do is hire the right professionals to help you by making sure that they provide you with references and guarantees on their work.
If you have any questions or further topics you would like me to cover please comment below this post.
I wish you all the best.
Sometimes it is painfully obvious that an item is destroyed and you cannot clean it. But for the times that it’s not quite so obvious you really need to apply some common sense here and ask yourself a few questions.
First and foremost you need to know if this item is even something that the homeowner wants to keep. Quite often we hold onto things with the thought that one day we may use them and want to keep them around the house just in case. And when there is a fire in the home suddenly homeowners realize that those things they were holding onto are just collecting dust and not something that they have even been using so they are happy to use the fire damage as a reason to chuck these items in the garbage and call it good. Generally these items may not be logged on the destroyed that goes to the adjuster. But be sure to discuss this with your homeowner and be sure to get them to sign off that the items are not to be logged to the insurance company for payment.
The next thing to think about is the value of the item. And when I say value I don’t just mean monetary but emotional value for the homeowner as well. You need to think about whether or not the item’s value makes cleaning cost prohibitive or if the emotional value makes it a must to restore regardless.
There is a very delicate balance needed here so you keep both your adjuster as well as your homeowner happy with your bottom line results.
Remember to always have your homeowner sign off on all destroyed items before they are disposed of or taken off the premises if possible and get approvals from your adjuster on all electronics or any items over $500.(this may vary depending on your demographics)
Whatever you decide it is very important for the success of the job that you be in constant contact with all parties involved so everyone is on the same page and understanding exactly what is being destroyed and why.
Here is a video from our Youtube Channel that I thought you may find helpful when deciding what call to make when it comes to food that has been potentially affected by smoke or soot. Let me know what you think by commenting below.
Tomorrow morning we are leaving to catch an airplane at 4:00am and flying from one side of the country to the other.
Literally…Washington to Florida 🙂
Why would we do that…?
To have a conversation with YOU.
You see we believe in the power of a conversation.
In just a short conversation with the right person you can revamp your marketing strategies, identify opportunities, change your perspective and create massive value for one another.
That being said…we want to do just that…have a conversation with you! 🙂
We will be in Clearwater Beach Florida for 4 days at Connections and we want you to come to the event and talk with us.
Let’s talk about how you are doing right now…
Are you getting what you want out of your cleaning or restoration company? Do you struggle to find good solid employees that will take care of your clients like they own the company? Are adjusters handing you work constantly? Are you looking for a high value service that you can provide that will give you the edge over your competition? Are there systems in place in your company that automatically create repeat and referral business for you? Do your clients get a WOW! experience from your company consistently?
I know that is a lot of questions to throw at you but these are the kinds of converstations that we want to have with you.
So come to Connections and stop by and say hi to us in booth 311 Firehouse Education.
We will have a limited number of folders available with information on our upcoming Reno class and our tried and true proven method on how to get the job everytime. This is the same system that we have used in our business that creates incredible results on auto pilot creating for us an 85% referral based cleaning and restoration business that we enjoy.
Here’s a link with all the info:
So come on…come say hi! 🙂
~Annissa and Kevin