The Power Of A Conversation

Tomorrow morning we are leaving to catch an airplane at 4:00am and flying from one side of the country to the other.

Literally…Washington to Florida 🙂

Why would we do that…?

To have a conversation with YOU.

You see we believe in the power of a conversation.

In just a short conversation with the right person you can revamp your marketing strategies, identify opportunities, change your perspective and create massive value for one another.

That being said…we want to do just that…have a conversation with you! 🙂

We will be in Clearwater Beach Florida for 4 days at Connections and we want you to come to the event and talk with us.

Let’s talk about how you are doing right now…

Are you getting what you want out of your cleaning or restoration company? Do you struggle to find good solid employees that will take care of your clients like they own the company? Are adjusters handing you work constantly? Are you looking for a high value service that you can provide that will give you the edge over your competition? Are there systems in place in your company that automatically create repeat and referral business for you? Do your clients get a WOW! experience from your company consistently?

I know that is a lot of questions to throw at you but these are the kinds of converstations that we want to have with you.

So come to Connections and stop by and say hi to us in booth 311 Firehouse Education.

We will have a limited number of folders available with information on our upcoming Reno class and our tried and true proven method on how to get the job everytime. This is the same system that we have used in our business that creates incredible results on auto pilot creating for us an 85% referral based cleaning and restoration business that we enjoy.

Here’s a link with all the info:

http://www.connectionsconvention.org/cnx_confer.html

So come on…come say hi! 🙂

Talk soon,

~Annissa and Kevin

 

The Miraculous Chem Sponge

I find it funny that we call it a Chem or Chemical Sponge when in fact chemicals have nothing to do with it. I personally think it should be called the Miracle Sponge because I have seen it remove dirt and soot from items that without it there would have been to other way to get the job done.

The Chem Sponge is used for removal of dry dirt, dust, hair and smoke/soot residues. On a lot of surfaces we try to avoid wet cleaning which often leads to smearing, smuding or staining and we can actually do more damage on certain surfaces than the fire did. These 2″ thick, porous dry cleaning chemical sponges are used primarily in smoke and soot removal in fire damage jobs. They work like large “erasers”, these rubber sponges drawing the dust, soot and smoke residue into the cells of the sponge material. They are very soft and squishy and come in about 3 different sizes. I preffer the 6″ ones myself.

We primarily use them on books, photos and artwork. But then can be used in some cases on walls, wood, furniture and specialty collections like porcelain dolls and coins. Basically any item that if it got wet would be damaged either in value or appearance.

The Chem Sponge is also an amazing tool to market your skills and knowledge with. Not only can it show case you ability to get things clean but it is sure to WOW! your client who has probably never even heard of one let alone seen how well they clean otherwise almost impossible to clean items. It allows you to toot your own horn and brag about your knowledge and skills without being offensive.

Using the Chem Sponge to demonstrate your companies cleaning abilities also lets your client and your adjusters know that you care enough to get the job done right using the latest technology and equipment available to you. You would be shocked at how many restoration cleaning contractors out there that do not even know that such a thing as a Chem Sponge exists. They show up to clean with a bucket and a wash cloth from Target. Sounds nuts I know but trust me I’ve seen it.

Here is a training video that I did on one of our recent job sites demonstrating how to do this. Let me know what you think. Do you see any way that you could use this tool to market your Cleaning or Restoration Company?

Less Stress Less Headaches…Sound Pretty Good?

Hi Everyone,

I am really excited about this post. I know I have been a little lax with posting this past month so please forgive me:) I was traveling to visit my grandkids quite a bit and got pretty side tracked.

But watch out…I’m back and I’m excited!

So I can see by my husband’s Facebook that he has been teasing you all with a little project that we have are working on. Kevin has a reputation for having quite a sense of humor but let me reassure you this is no laughing matter and he’s are not playing around.

Early on in our business we knew that we needed to have good, reliable, easy to use systems in place. Otherwise we would create a great company with even greater headaches. We wanted to enjoy our business not be consumed by it.

Some would say that money is the biggest concern for businesses right now but I would disagree. I think it’s stress and not feeling like we have enough time to take care of everything.

Trust me we have had our share of pain in business. In fact on one extremely painful 12 hour day after being chewed up and spit out by a very ticked off client on the phone I decided enough was enough!

I was tired of not knowing whether or not our clients were all being cared for in the same WOW fashion no matter what technician was on the job? Or wondering if my referrals knew how happy our clients were? Tired of wondering if we had good and consistent communication with our clients on all contact levels? Were we following thru with before, during and after marketing and care of our clients? Wondering how I was going to have enough time in the day to check up on all of these critical touch points in our business!!!

How could we keep up with all of this when we couldn’t afford to hire more staff?

So…

We set out to create something that took only minutes of our time, was super easy to access and easy enough a child could do it.

After many many months of analyzing, tracking and dissecting every stage of our client touch points it became clear what was needed.

So we immediately created it and put it in place and in the first year it completely transformed how we do business. I really don’t know how we survived without it.

Seriously no hype here guys we want to give this to you.

We know that it can help a small business look like a rock star and keep a large company from going crazy:)

So stay tuned and we will post it for all of you real soon.

Till Then,
Annissa